ITIL Best Practices
Framework implementation guidelines
Core ITIL Principles
Service Value Creation
Focus on creating value for customers through effective service management.
- • Customer-centric approach
- • Value stream optimization
- • Outcome-based metrics
- • Continuous value delivery
Continual Improvement
Implement continuous improvement practices across all service management activities.
- • Regular process reviews
- • Performance measurement
- • Feedback incorporation
- • Innovation adoption