End User Manual

Complete guide for all employees

Welcome to Aero Service Desk

This manual will guide you through using the Aero Service Desk platform at Aero Freight & Logistics. Learn how to submit incidents, request services, track your tickets, and navigate the system effectively. Whether you're reporting a technical issue or requesting access to resources, this guide has you covered.

Quick Actions

Submit an Incident

Report technical issues or service disruptions

Request a Service

Access IT services through the catalog

Submit Change Request

Request changes to systems or processes

Track Your Tickets

Monitor progress of your requests

Recommended Learning Path

Getting Started

5 min read

Learn the basics of Aero and your account

Portal Navigation

8 min read

Master the Aero interface and features

Submitting Tickets

10 min read

How to create effective incident reports

Service Requests

7 min read

Access IT services efficiently

What You'll Learn

Incident Management

How to report technical issues
Providing effective descriptions
Understanding urgency levels
Following up on incidents

Service Requests

Browsing the service catalog
Submitting service requests
Understanding approval workflows
Tracking request progress

Ticket Tracking

Understanding ticket statuses
Reading updates and comments
Providing additional information
Confirming resolution

Ready to Get Started?

Begin your journey with our step-by-step getting started guide. Learn the fundamentals of Aero and start using the service desk effectively.