Service Requests
Access IT services and resources
What is a Service Request?
A service request is a formal request from a user for something to be provided, such as access to an application, new hardware, or information. Unlike incidents, service requests are planned activities that don't involve fixing something that's broken. They follow a structured approval and fulfillment process.
Service Categories
Software Access
Request access to applications and software licenses
Popular Requests:
- Microsoft Office 365 license
- Adobe Creative Suite access
- CRM system user account
- Database access permissions
Hardware Requests
Request new equipment or hardware upgrades
Popular Requests:
- New laptop or desktop
- Monitor or peripherals
- Mobile device setup
- Printer configuration
Access & Permissions
Request access to systems, folders, or resources
Popular Requests:
- Shared folder access
- VPN account setup
- Network drive mapping
- Security group membership
Account Services
User account management and email services
Popular Requests:
- New employee setup
- Password reset assistance
- Email distribution list
- Account deactivation
Service Request Process
Browse Service Catalog
Explore available services organized by category
Select Service
Choose the specific service that matches your needs
Complete Request Form
Provide detailed information and business justification
Manager Approval
Request is routed for approval if required
IT Fulfillment
Service is provisioned by the appropriate team
Important Information
Approval Requirements
- Requests over $500 require manager approval
- Security-related requests need security team review
- Hardware requests require budget approval
- Access requests need business justification
Service Level Targets
- Software access: 1-2 business days
- Hardware procurement: 5-10 business days
- Account setup: Same day (if approved)
- System access: 4-8 hours (business hours)