Submit an Incident
Step-by-step submission guide
Incident Submission Process
Follow these steps to effectively report technical issues and service disruptions.
Required Information
- • Clear description of the problem
- • Steps to reproduce the issue
- • Error messages (exact text)
- • Business impact and urgency
- • Affected systems or applications
Supporting Documents
- • Screenshots of error messages
- • Log files (if available)
- • Network diagnostic results
- • Video recordings (if helpful)
- • Configuration file exports